TRUSTWORTHY ISOIEC20000LI PDF - EXAM ISOIEC20000LI REGISTRATION

Trustworthy ISOIEC20000LI Pdf - Exam ISOIEC20000LI Registration

Trustworthy ISOIEC20000LI Pdf - Exam ISOIEC20000LI Registration

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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q57-Q62):

NEW QUESTION # 57
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

  • A. Clarity
  • B. Responsiveness
  • C. Appropriateness

Answer: B

Explanation:
In the scenario described, Kyte's failure to provide answers to users' questions in the Q&A section of its online shopping website demonstrates a lack of responsiveness. Responsiveness is a key principle of an effective communication strategy, especially in customer service. It involves timely and appropriate reactions to inquiries and feedback, ensuring that customers' concerns and queries are addressed promptly. By not responding, Kyte is not adhering to this principle, potentially affecting customer satisfaction and trust.


NEW QUESTION # 58
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, which information security principle is the IT team aiming to ensure by establishing a user authentication process that requires user identification and password when accessing sensitive information?

  • A. Confidentiality
  • B. Availability
  • C. Integrity

Answer: A

Explanation:
Confidentiality is one of the three information security principles, along with integrity and availability, that form the CIA triad. Confidentiality means protecting information from unauthorized access or disclosure, and ensuring that only those who are authorized to view or use it can do so. Confidentiality is essential for preserving the privacy and trust of the information owners, such as customers, employees, or business partners.
The IT team of Beauty is aiming to ensure confidentiality by establishing a user authentication process that requires user identification and password when accessing sensitive information. User authentication is a security control that verifies the identity and credentials of the users who attempt to access a system or network, and grants or denies them access based on their authorization level. User authentication helps to prevent unauthorized users, such as hackers, competitors, or malicious insiders, from accessing confidential information that they are not supposed to see or use. User authentication also helps to create an audit trail that records who accessed what information and when, which can be useful for accountability and compliance purposes.
References:
* ISO/IEC 27001:2022 Lead Implementer Course Guide1
* ISO/IEC 27001:2022 Lead Implementer Info Kit2
* ISO/IEC 27001:2022 Information Security Management Systems - Requirements3
* ISO/IEC 27002:2022 Code of Practice for Information Security Controls
* What is Information Security | Policy, Principles & Threats | Imperva1
* What is information security? Definition, principles, and jobs2
* What is Information Security? Principles, Types - KnowledgeHut3


NEW QUESTION # 59
Upon the risk assessment outcomes. Socket Inc. decided to:
* Require the use of passwords with at least 12 characters containing uppercase and lowercase letters, symbols, and numbers
* Require the change of passwords at least once every 60 days
* Keep backup copies of files on IT-provided network drives
* Assign users to a separate network when they have access to cloud storage files storing customers' personal data.
Based on the scenario above, answer the following question:
Which of the following options indicate that Socket Inc. used risk modification to treat risks?

  • A. Storing customers' personal data in a cloud-based storage
  • B. Requiring the change of passwords at least once every 60 days
  • C. Conducting a risk assessment before deciding to use third-party services

Answer: B


NEW QUESTION # 60
An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

  • A. Performance indicator
  • B. Attribute
  • C. Measurement objective

Answer: A

Explanation:
According to the ISO/IEC 27001:2022 standard, a performance indicator is "a metric that provides information about the effectiveness or efficiency of an activity, process, system or organization" (section
3.35). A performance indicator should be measurable, relevant, achievable, realistic and time-bound (SMART). In this case, the percentage of employees who passed the exam is a performance indicator that measures the effectiveness of the information security awareness and training sessions. It shows how well the sessions achieved their intended learning outcomes and how well the employees understood the information security concepts and practices.
References:
* ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements1
* ISO/IEC 27001 Lead Implementer Info Kit
* Key performance indicators for an ISO 27001 ISMS2


NEW QUESTION # 61
Del&Co has decided to improve their staff-related controls to prevent incidents. Which of the following is NOT a preventive control related to the Del&Co's staff?

  • A. Control of physical access to the equipment
  • B. Video cameras
  • C. Authentication and authorization

Answer: B

Explanation:
According to ISO/IEC 27001:2022, Annex A.7, the objective of human resource security is to ensure that employees and contractors understand their responsibilities and are suitable for the roles for which they are considered, and to reduce the risk of human error, theft, fraud, or misuse of facilities. The standard specifies eight controls in this domain, which are:
* A.7.1 Prior to employment: This control covers the screening, terms and conditions, and roles and responsibilities of employees and contractors before they are hired.
* A.7.2 During employment: This control covers the awareness, education, and training, disciplinary process, and management responsibilities of employees and contractors during their employment.
* A.7.3 Termination and change of employment: This control covers the return of assets, removal of access rights, and exit interviews of employees and contractors when they leave or change their roles.
The other controls in Annex A are related to other aspects of information security, such as organizational, physical, and technological controls. For example:
* A.9.2 User access management: This control covers the authentication and authorization of users to access information systems and services, based on their roles and responsibilities.
* A.11.1 Secure areas: This control covers the control of physical access to the equipment and information assets, such as locks, alarms, guards, etc.
* A.13.2 Information transfer: This control covers the protection of information during its transfer, such as encryption, digital signatures, secure protocols, etc.
Therefore, video cameras are not a preventive control related to the staff, but rather a physical control related to the equipment and assets. Video cameras can be used to monitor and record the activities of the staff, but they cannot prevent them from causing incidents. They can only help to detect and investigate incidents after they occur.
References: ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements, Annex A; PECB ISO/IEC 27001 Lead Implementer Course, Module 8: Implementation of Information Security Controls.


NEW QUESTION # 62
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